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Khushi Solutions wants customers to have a clear understanding of how returns, refunds, and exchanges are handled for orders placed through our ecommerce store. This policy explains the general process and eligibility conditions.
If you need help with a specific order, return request, damaged item, or delivery issue, please contact [email protected] for case-specific support.
To be eligible for a return, the item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, manuals, or included items where applicable. Proof of purchase or order details may be required.
Return requests should be submitted within a reasonable time after delivery. Requests made too long after receipt, or for items showing signs of use, damage by the customer, alteration, or missing parts, may be refused.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after delivery. To help us review the issue quickly, you may be asked to provide your order number, a description of the problem, and clear photos of the product and packaging.
After review, we may offer a replacement, exchange, store adjustment, or refund depending on stock availability and the nature of the issue.
Some items may not be eligible for return or refund depending on product type, hygiene considerations, safety concerns, customization, or supplier restrictions. Examples may include:
If you are unsure whether a product is returnable, please contact [email protected] before sending it back.
Customers should contact support before returning any item. Unauthorized returns may be delayed or refused. When you contact us, please include your name, order number, item details, reason for return, and any supporting photos if the item is damaged or incorrect.
Once your request is reviewed, we will advise whether the item is eligible and provide next steps for return handling.
Returned items may be inspected after receipt to confirm condition, completeness, and eligibility. Approval of a refund, return, or exchange is subject to inspection and verification of the issue reported by the customer.
If the returned item does not meet the policy conditions, we may decline the request or offer an alternative resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method where possible, or by another suitable method based on the payment channel used. Processing time may vary depending on your bank, payment provider, or order circumstances.
Original shipping charges, cash handling fees, payment processing charges, or non-refundable service costs may not always be refundable unless the return is due to our error or a verified damaged or wrong item.
Where stock is available and the request is approved, an exchange may be offered for damaged, defective, or incorrect items. If the requested replacement is unavailable, we may offer another suitable resolution such as store adjustment or refund.
If the return is due to a wrong item, damaged delivery, or confirmed product defect, Khushi Solutions may review responsibility for return shipping on a case-by-case basis. If the return is due to customer preference, incorrect selection, or change of mind, return shipping costs are generally the responsibility of the customer.
If an order is refused without a valid issue, or if delivery fails due to incorrect address details, unavailable recipient, or repeated failed delivery attempts, any refund may be adjusted to account for shipping, handling, or return charges where applicable.
Customers should inspect items promptly after delivery and contact support without unnecessary delay if there is a problem. Once an approved return is received and inspected, refund or exchange processing will be started within a reasonable operational timeframe.
For any specific question about return eligibility, refund status, damaged items, exchanges, or order support, please contact [email protected]. We recommend contacting support first for case-specific help before sending any product back.
